GoHealth Urgent Care Mobile App
Team
Perficient
Where to find
Length of project
November 2021-August 2023
Role
UX and Visual Design
Objective
Create a user-friendly mobile app for a popular Urgent Care chain that seamlessly integrates with features existing on their website.
UX Discoveries
Since this app is designed for use by the public, the user base is extremely diverse, and that was considered when creating user personas.
Personas, user journeys, wireframes, and some initial prototyping kicked off the project.
Segmented user groups shown here are: Hardworking Mom, Retired Husband, Active Minimalist Millennial, and Fast Mover, Fast Talker
Visual Design and Complete Design Library
To keep things organized during the transition from Adobe XD to Figma, I built a full UI Kit and Design System in Figma, ensuring consistency and efficiency across all designs. From top to bottom, every style, color, and component is outlined in this library.
Design System components built in figma
Utilizing component variants and other organization features in Figma is a huge time saver when it comes time to update designs. Applying autolayout and making changes to a design at the component level allows changes to be pushed to any areas you want to be updated, saving the designer from making time-consuming manual updates.
Matching device theme
Get Care, splash screen, and center details screens shown in dark and light theme.
For users who prefer a dark interface, that option is available.
The default selection for appearance is to match the theme that the user has chosen for their device.
App store marketing images for GoHealth Urgent Care app.
Results
Since its launch, the GoHealth Mobile App has been well-received by users, garnering a remarkable 4.8/5 rating on the Apple App Store. The app has already amassed over 35,000 downloads, showcasing its popularity and demand among patients and consumers.
award winning app
The GoHealth Mobile App received recognition at the prestigious 2022 eHealthcare Leadership Awards. It was honored with the Gold Award for Best Mobile App in the Medical Practice/Outpatient Facility category, further validating its exceptional design and functionality.
To summarize
The GoHealth Mobile App offers a personalized and connected in-app experience, catering to the expectations of GoHealth's consumers.
Personalized user dashboard
Patient portal for health management
In-person and virtual visit booking
A GoHealth Urgent care center locator
Lab and test result access
In-app Virtual Visits
On-demand clinician messaging
Patient information, insurance, and vaccine wallet storage
The GoHealth Mobile App has successfully transformed access to care, providing a seamless and personalized experience for patients and consumers. With its user-centric design, extensive features, and recognition as an award-winning app, it continues to make a positive impact in the healthcare industry.